remote enable/disable of firewall component from avgadmin?

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remote enable/disable of firewall component from avgadmin?

Postby markr » Thu Jul 01, 2010 8:49 pm

Hi all, I have avgadmin9 running with the linux avgadmsrv for the datacenter and avg clients running on a variety of windows clients.

This morning I allowed several staff to disable the firewall on their client until I could get around to updating a system rule. Now that I've done that I'm wondering if there is a way to remotely re-enable the firewall component from the avgadmin console.

Looking in the firewall settings at the shared/group/user settings levels under general, there is a firewall status group of radio buttons however they're greyed out at each level. Are they just a status indicator, or is there a way to use them to remotely start/stop the firewall?

Tried restarting the avg firewall service from windows, but although its says 'started' in the avg client the component still says 'disabled'.

Cheers.
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Re: remote enable/disable of firewall component from avgadmi

Postby sc123 » Sun Jul 04, 2010 1:22 am

I'm not running AVG Admin on Linux anywhere, so I can't tell you for certain. However, if you come across an answer please post back - that would be useful to others.
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Re: remote enable/disable of firewall component from avgadmi

Postby markr » Sun Jul 04, 2010 7:48 pm

Got a response from support, it's apparently a known issue with linux avgadmsrv. Is scheduled to be fixed in the next release of AVGADMIN.

Cheers.
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Re: remote enable/disable of firewall component from avgadmi

Postby sc123 » Tue Jul 06, 2010 10:38 am

Ah - thanks for letting us know!
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Re: remote enable/disable of firewall component from avgadmi

Postby binh1988 » Sun Aug 08, 2010 5:46 pm

Im unable to remotely install avg anti virus is there away around the firewall without making the end user turning it off manauly?

please help ...
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Re: remote enable/disable of firewall component from avgadmi

Postby markr » Sun Aug 08, 2010 6:08 pm

In my case, we're setup in a samba domain. So after you join the xp workstation to the PDC, windows creates some firewall exceptions for remote management. Using the domain credentials for the remote install works through the firewall. If you're instead in a workgroup, then I can't see how you'll install without either disabling the firewall remotely (scripts, psexec or, compmgmt.msc services with local credentials), or running a scripted install locally.

Can you use remote desktop/vnc to remotely add your own firewall exceptions without asking the person the do it themselves?
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Re: remote enable/disable of firewall component from avgadmi

Postby binh1988 » Sun Aug 08, 2010 9:24 pm

thanks for the reply

i got a test computer to install avg administrator, the test machine is on the domain but i install it on the local machine is that the problem
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Re: remote enable/disable of firewall component from avgadmi

Postby markr » Sun Aug 08, 2010 9:48 pm

i got a test computer to install avg administrator, the test machine is on the domain but i install it on the local machine is that the problem


I think so, if I'm understanding your setup correctly.

For the remote installer wizard ("C:\%Program Files%\AVG\AVG9 Admin\Console\AVG9NetworkInstaller.exe") to work properly in a workgroup environment, you have to run it with an account that is a member of the local administrators group on the end users machine. But in that case, you still somehow need to create firewall exceptions for remote management, and/or turn the firewall off.

Is this a freshly installed windows machine that hasn't been joined to a domain? In that case, I think by default now, microsoft block remote management, pretty much anything over tcp/udp for RPC DCOM. (which is good policy, but means a bit of extra setup by an admin before it can be administered).

Have a look at this avg KB article: http://www.avg.com/ww-en/kb.num-2099.pnuid-1255095004. The first answer 1990 lists the ports required by the remote installer to work:
-----------------
1. Ping (ICMP type 0 - Incoming echo request) - required to find a remote station in the network.
2. Microsoft Files and Printers Sharing (TCP ports 139, 445 and UDP ports 137,138) - required to copy AvgAgent tool on the remote computer using Admin$ sharing.
3. RPC: Remote Procedure Call (TCP and UDP port 135) - required to launch AvgAgent service on the target PC.
4. Communication on TCP port number 6150 for AVG Network Installer Wizard and AvgAgent common communication. Using this port AVG Network Installer Wizard controls the AvgAgent tool and uploads the installation files of AVG onto the target station.
-----------------
You'd need to create exceptions for each of these in the firewall. May be easier to get them to temporarily disable the firewall.
If you've got a version of avg that includes a firewall it can replace the windows one as part of the installation, so you may not even have to worry about them not reenabling the windows firewall after you install?
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Re: remote enable/disable of firewall component from avgadmi

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