Workstations and AVG TCP Server not downloading updates?

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Workstations and AVG TCP Server not downloading updates?

Postby sc123 » Mon Jan 28, 2008 1:41 am

*** AVG Admin 7.5 ***

If you ever have the issue where your workstations stop downloading updates from your AVG Admin server, or where AVG's TCP Server stops downloading updates from the Internet (or never will), be sure to check the following:

1) Make sure you have the latest version of AVG Admin installed.

2) Ensure that you have entered the FULL license key that was E-Mailed to you from Grisoft or the reseller in the Settings>AVG TCP Server Settings>License Number box. This is a vital step many people miss when they upgrade or renew their license. Remember that AVG Admin truncates the license key and removes the last section of characters, so copy and paste the license from your original order E-Mail.

3) Make sure the following ports are opened on the firewalls of the server and workstations:

1) Ping (ICMP typ 0 - Incoming echo request) - required to find a remote station in the network.

2) Microsoft Files and Printers Sharing (TCP ports 139, 445 and UDP ports 137,138) - required to copy AvgAgent tool on the remote computer using Admin$ sharing.

3) RPC: Remote Procedure Call (TCP and UDP port 135) - required to launch AvgAgent service on the target PC.

4) Communication on TCP port number 6150 for AVG S-Tool and AvgAgent common communication. Using this port AVG S-Tool controls the AvgAgent tool and passes him installation files of AVG.

4) Try using the following server in Settings>AVG TCP Server Settings>InetLite>Update URL:

http://www.avg.cz/softw/70/update

There is no way to run a complete manually test of the download functionality of the AVG TCP Server, but you can test its ability to download the update files by clicking Service>Ask to download update files in AVG Admin.


*** AVG Admin 8.0 ***

-Some of the items listed for 7.5, such as using the latest version (of 8.0) and opening the aforementioned ports apply to AVG Admin 8.0.
-Make sure you have added your license key in Tools>Shared Setting for Stations>License. It should appear in Tools>AVG Admin Server Settings>General after that.

...more to come.
Regards,
SC123 - Founder, http://www.AVGForums.com
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Re: Workstations and AVG TCP Server not downloading updates?

Postby bazzer » Tue Mar 10, 2009 4:24 am

Hi - My license number box (step 2) is greyed out! I've for the TCP server on a linux host, everything works fine, but I've recently had a new license number that I haven't entered on the server - I don't know where it goes.
TIA.
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Re: Workstations and AVG TCP Server not downloading updates?

Postby sc123 » Tue Mar 10, 2009 3:57 pm

bazzer wrote:Hi - My license number box (step 2) is greyed out! I've for the TCP server on a linux host, everything works fine, but I've recently had a new license number that I haven't entered on the server - I don't know where it goes.
TIA.


I'm not running AVG 7.5 anywhere any more, so I can't remember what the resolution for this was. Why not upgrade to AVG 8.5?
Regards,
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Re: Workstations and AVG TCP Server not downloading updates?

Postby bazzer » Wed Mar 11, 2009 3:57 am

Sorry, fixed it myself, entering the code on the Linux TCP server
Code: Select all
/opt/grisoft/avgtcpsrv/bin/avgtcpsrv -r (license number)

Only thing was I had to kill the server using sudo kill -k (process id) as after I'd entered the license number it had locked up.
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Re: Workstations and AVG TCP Server not downloading updates?

Postby gpearson » Thu May 07, 2009 2:17 pm

I have avgtcpsrv-1.3.1 running on a linux firewall that was installed several years ago. The Windows workstations inside the network retreive updates from that service as they do not have Internet access. When V7.5 was getting orphaned by AVG we received a license update in an email. I thought i could simply relicense: avgtcpsrv -r <new license>
I get invalid license. So i am in full update/upgrade mode.
What Linux-based product replaced the AVGTCPSRV?
Trying my dealer channel has failed miserable as their phones are coming up busy all hours of the day. AVG website seems to "misplace" or ignore this product. It shows up in V7.5 legacy page but 8.5 seems to delete it; or has it been renamed?
I do have an email into AVG directly, but they have not responded. Any advise would be welcomed.
I will post their response when an if I receive one.
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Re: Workstations and AVG TCP Server not downloading updates?

Postby sc123 » Thu May 07, 2009 2:21 pm

gpearson wrote:I have avgtcpsrv-1.3.1 running on a linux firewall that was installed several years ago. The Windows workstations inside the network retreive updates from that service as they do not have Internet access. When V7.5 was getting orphaned by AVG we received a license update in an email. I thought i could simply relicense: avgtcpsrv -r <new license>
I get invalid license. So i am in full update/upgrade mode.
What Linux-based product replaced the AVGTCPSRV?
Trying my dealer channel has failed miserable as their phones are coming up busy all hours of the day. AVG website seems to "misplace" or ignore this product. It shows up in V7.5 legacy page but 8.5 seems to delete it; or has it been renamed?
I do have an email into AVG directly, but they have not responded. Any advise would be welcomed.
I will post their response when an if I receive one.


See this thread:

viewtopic.php?f=7&t=525
Regards,
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