EMS VSAPI memory leak

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Re: EMS VSAPI memory leak

Postby nanookz » Fri Mar 09, 2012 12:14 pm

Toms-Cruiser wrote:I had this problem with AVG 2011 last year to the point where I had to take it off the server because my client was getting so annoyed with emails not being delivered. The very moment AVG is uninstalled the missing emails get delivered. I foolishly left the server unprotected for about 3 months. It worked flawlessly but became infected with a trojan so I decided to install the new AVG 2012 edition. AVG 2012 email edition removed the virus and the server worked fine for about 2 weeks. Then the same problem resurfaced - incoming emails stuck and not being delivered . Again I removed AVG and instantly the emails are all delivered. I must also point out that when AVG was removed the server was not restarted.

I have now installed Kaspersky on the server and when our desktop licenses expire I will not be renewing them.

Techinical support department were useless. I was treated exactly the same as other people who have posted about this topic. They just kept saying "oh ring us when it next happens" Well there isn't going to be a next time because my client is not going to tolerate their email server not working.

I will now tell all those in I.T. about my problems so they can decide whether they really want to invest their money in AVG. Personally I will never buy AVG again.


What version of server/exchange were they using?
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Re: EMS VSAPI memory leak

Postby Toms-Cruiser » Fri Mar 09, 2012 2:58 pm

Exchange server 2003.

It was actually small business server edition 2003.
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Re: EMS VSAPI memory leak

Postby sc123 » Fri Mar 09, 2012 9:52 pm

Toms-Cruiser wrote:Exchange server 2003.

It was actually small business server edition 2003.


We'll never know if AVG was to blame since you didn't restart the server. Did you try restarting the Exchange services on the server?
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Re: EMS VSAPI memory leak

Postby jasonkaler » Fri Feb 22, 2013 7:45 am

I have the same problem.
Windows Server 2003 Small Business, Service pack 2

Two years ago we installed the 2011 version and hit this issue. I was forced to uninstall.
Now we are trying the 2013 version are experiencing it all over again.
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Re: EMS VSAPI memory leak

Postby jasonkaler » Thu Feb 28, 2013 5:38 am

I have contacted AVG support about this issue.
They asked me for logs, which I sent them, but they have responded to me for a week now.

Their support is disgusting, to not respond to my emails, even to only say they are looking into the problem.
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Re: EMS VSAPI memory leak

Postby nanookz » Thu Feb 28, 2013 11:38 am

My thought was that they don't care about SBS 2003 anymore because of age. I just turned it all off. I wouldn't use them for mail servers in the future because of this issue.
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Re: EMS VSAPI memory leak

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