AVG 2011 blocking domain network logon script

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AVG 2011 blocking domain network logon script

Postby JaseTMG » Thu Nov 18, 2010 6:35 pm

We run WinXP Pro SP3 network clients with a Windows(Samba) domain for network logons and file sharing.

When the WinXP clients logon to the network, a login script is run(//samba_server/netlogon/logonscript.bat), which maps a number of network drives on the client machines. Since upgrading our AVG Business Edition to 2011 this logon script appears to getting blocked and is not running? Therefore the clients network drives are not being connected on login.

If I uninstall AVG from the client machine the logon script then runs fine and connects the network drives.

I can manually run the logonscript after the client has logged on and the drives are mapped ok except for one drive which relies on determining the users primary group membership.

I have tried to list the "logonscript.bat" file name as an exception in the shared settings under "PUP Exceptions" and "Resident Shield -> Excluded Items" but it doesnt appear to have had any effect.

How can I configure AVG to allow the network logon script to run?
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Re: AVG 2011 blocking domain network logon script

Postby AndreasL » Fri Nov 19, 2010 9:29 am

I can confirm this and go a little bit deeper.

I install yesterday AVG2011 Business Antivirus Admin and Client on a tool server (not in a domain, standlone). I generate the client installation pack and copy it to the domain. Then I run this package on my logon server who is the domain controller. It use Windows Server 2003r2 32bit. Installation seems to fine. The client is V10.0.1153 with signature pack 424/3266.

Clients running Windows XP SP3 and have no AVG on it (yet). They are no longer to execute the logon script. It seems that the server blocks the access to it. Logon takes a long time (until to a timeout?) and after this you can map the drives by hand. This bring me in real trouble this morning- I uninstall the AVG from my logon server and clients are able to execute the batch again.
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Re: AVG 2011 blocking domain network logon script

Postby sc123 » Mon Nov 22, 2010 12:11 am

AndreasL wrote:I can confirm this and go a little bit deeper.

I install yesterday AVG2011 Business Antivirus Admin and Client on a tool server (not in a domain, standlone). I generate the client installation pack and copy it to the domain. Then I run this package on my logon server who is the domain controller. It use Windows Server 2003r2 32bit. Installation seems to fine. The client is V10.0.1153 with signature pack 424/3266.

Clients running Windows XP SP3 and have no AVG on it (yet). They are no longer to execute the logon script. It seems that the server blocks the access to it. Logon takes a long time (until to a timeout?) and after this you can map the drives by hand. This bring me in real trouble this morning- I uninstall the AVG from my logon server and clients are able to execute the batch again.


You could setup an exclusion in Tools>Advanced>Resident Shield>Excluded Items. Try it on a workstation, if it work, set it up in AVG Admin and push it out.
Regards,
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Re: AVG 2011 blocking domain network logon script

Postby JaseTMG » Mon Nov 22, 2010 12:21 am

sc123 wrote:
AndreasL wrote:I can confirm this and go a little bit deeper.

I install yesterday AVG2011 Business Antivirus Admin and Client on a tool server (not in a domain, standlone). I generate the client installation pack and copy it to the domain. Then I run this package on my logon server who is the domain controller. It use Windows Server 2003r2 32bit. Installation seems to fine. The client is V10.0.1153 with signature pack 424/3266.

Clients running Windows XP SP3 and have no AVG on it (yet). They are no longer to execute the logon script. It seems that the server blocks the access to it. Logon takes a long time (until to a timeout?) and after this you can map the drives by hand. This bring me in real trouble this morning- I uninstall the AVG from my logon server and clients are able to execute the batch again.


You could setup an exclusion in Tools>Advanced>Resident Shield>Excluded Items. Try it on a workstation, if it work, set it up in AVG Admin and push it out.


I have been trying some different configuration settings to see if I can resolve this. So far the only thing that appears to work is if I set the "Scans -> Shell Extension Scan" settings to exclude .bat files in the shared settings for the workstations. This appears to work on a test workstation I have tried it with but am waiting to see if works for all users on the network when they log on tomorrow morning.

If this works its not an ideal solution as it is now excluding 'all' .bat files from being checked, there should be the option to list a specific file/script to be whitelisted?
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Re: AVG 2011 blocking domain network logon script

Postby sc123 » Mon Nov 22, 2010 12:29 am

JaseTMG wrote:
sc123 wrote:
AndreasL wrote:I can confirm this and go a little bit deeper.

I install yesterday AVG2011 Business Antivirus Admin and Client on a tool server (not in a domain, standlone). I generate the client installation pack and copy it to the domain. Then I run this package on my logon server who is the domain controller. It use Windows Server 2003r2 32bit. Installation seems to fine. The client is V10.0.1153 with signature pack 424/3266.

Clients running Windows XP SP3 and have no AVG on it (yet). They are no longer to execute the logon script. It seems that the server blocks the access to it. Logon takes a long time (until to a timeout?) and after this you can map the drives by hand. This bring me in real trouble this morning- I uninstall the AVG from my logon server and clients are able to execute the batch again.


You could setup an exclusion in Tools>Advanced>Resident Shield>Excluded Items. Try it on a workstation, if it work, set it up in AVG Admin and push it out.


I have been trying some different configuration settings to see if I can resolve this. So far the only thing that appears to work is if I set the "Scans -> Shell Extension Scan" settings to exclude .bat files in the shared settings for the workstations. This appears to work on a test workstation I have tried it with but am waiting to see if works for all users on the network when they log on tomorrow morning.

If this works its not an ideal solution as it is now excluding 'all' .bat files from being checked, there should be the option to list a specific file/script to be whitelisted?


Yes, you can use the "path" exclusion and just exclude that folder.
Regards,
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Re: AVG 2011 blocking domain network logon script

Postby JaseTMG » Mon Nov 22, 2010 6:41 pm

Ok, an update on this.

I have placed references to the logon script and logon script directory in every place I can find in the AVG shared settings for exclusion. I have also removed .bat files from the list of file extensions to scan.

Now if a user logs out of windows and then logs back in without rebooting the script runs and connects the network drives. If the workstation is rebooted before the user logs back in then no network drives are connected. This behaviour is only since upgrading to AVG Business edition 2011. If I uninstall AVG then the script works fine - so I am confident it is AVG causing the issue.

I am going to contact tech support directly to try and resolve this now as I have exhausted all my troubleshooting knowledge.
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Re: AVG 2011 blocking domain network logon script

Postby sc123 » Tue Nov 23, 2010 12:11 pm

JaseTMG wrote:Ok, an update on this.

I have placed references to the logon script and logon script directory in every place I can find in the AVG shared settings for exclusion. I have also removed .bat files from the list of file extensions to scan.

Now if a user logs out of windows and then logs back in without rebooting the script runs and connects the network drives. If the workstation is rebooted before the user logs back in then no network drives are connected. This behaviour is only since upgrading to AVG Business edition 2011. If I uninstall AVG then the script works fine - so I am confident it is AVG causing the issue.

I am going to contact tech support directly to try and resolve this now as I have exhausted all my troubleshooting knowledge.


Let us know what you find.
Regards,
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Re: AVG 2011 blocking domain network logon script

Postby AndreasL » Fri Dec 03, 2010 12:02 pm

any news to this?
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Re: AVG 2011 blocking domain network logon script

Postby JaseTMG » Sun Dec 05, 2010 5:24 pm

No its still happening.

I thought I had fixed it by manually adding to the "Exlcuded Items" settings the path to the script using the IP address instead of the netbios name of the server, it appeared to work for a day the the next day stopped again?

I sent AVG support an email but did not hear back, I will try and ring the local support number that is listed.
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Re: AVG 2011 blocking domain network logon script

Postby katinski » Thu Feb 03, 2011 10:11 am

Try with this :

In GPM : computer configuration -> admin. templates -> system/logon -> Always wait for the network at computer startup and logon (enabled)
user configuration -> windows settings -> scripts -> logon -> name -> \\your_computer_name_\script.vbs

where the script is :

Set objNetwork = CreateObject("WScript.Network")
objNetwork.mapNetworkDrive "X:" , "\\ip_address\share_name"

AVG and this mapping works for me ;) under domain.
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Re: AVG 2011 blocking domain network logon script

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