AVG Scan Problem/Question

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AVG Scan Problem/Question

Postby oma53 » Sat Oct 17, 2009 4:45 pm

Hello,
I am having a problem with AVG and I hope someone has seen this before.

1. had a corrupted update with 8.5 (first time this has happened)
2. decided to install v9
3. had a problem with v9 and Sandboxie
4. reinstalled v8.5

Now when I “Scan the Whole Computer” my total time is under 2 minutes. I have used AVG for a couple of years and know the scan time for this system is 30-33 min.
So far I have re-installed AVG 8.5 three times now. My routine is as follows:

1. uninstall the program thru Windows
2. reboot the system
3. check for folders/files left behind in explorer
4. run ccleaner
5. defrag system
6. turn off my software firewall
7. reboot the system
8. install program

The last time I reinstalled I went through the registry and got rid of any mention of AVG, but the problem is still present.

If I scan through a scheduled scan, it takes 30-33 min. Also, if I go to the eicar test page, the program promptly picks up the download.

It appears the program is working as far as detecting and the scanning works under certain conditions, but I do not trust the program now. My thinking is that if the program states that “Everything is working properly” and the scan under certain conditions is obviously not working, how do I know the program is working at 100%.
For 8.5 I have used the following installers:
8.5 374
8.5 420


Any suggestions would be greatly appreciated.
oma53
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Posts: 25
Joined: Sat Mar 08, 2008 12:46 am

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Re: AVG Scan Problem/Question

Postby sc123 » Sat Oct 17, 2009 9:43 pm

UN-install AVG using the AVG Remover tool - http://www.avg.com/us-en/download-tools

Then re-install using the latest download from www.avg.com/download

AVG 9 scans faster because during the optimization scan after installation, it chooses files to mark as "safe" and then doesn't scan them unless they change.
Regards,
SC123 - Founder, http://www.AVGForums.com
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sc123
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